Software Technical Support Analyst

Employment Information

  • Post ID: 940523262
  • Open Date: November 20, 2021
  • Close Date: February 10, 2022
  • Organization: MasTec Canada Inc.
  • Sector: Information Technology
  • Business Location:333 7th Avenue SW, Calgary, Alberta T2P 2Z1
  • Views 1
0 Applications
Job Details
  • Experience: Not mandatory
  • Job Vacancies: 1
  • Compensation: $33.65 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to hr@masteccanada.com
  • Education: College certificate or diploma more than 2 years
Job Description
Job Duties and Tasks:

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced;
Consult user guides, technical manuals and other documents to research and implement solutions;
Provide advice and training to users in response to identified difficulties;
Collect, organize and maintain a problems and solutions log for use by other technical support analysts;
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software;
Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

Fast-paced environment
Repetitive tasks
Manual dexterity
Attention to detail
Tight deadlines

Computer and Technology Knowledge

Word processing software
MS Windows
Internet
Intranet
MS Office
SharePoint
Wireless networks
Desktop applications

Personal Suitability

Initiative
Effective interpersonal skills
Accurate
Team player
Excellent oral communication
Excellent written communication
Organized

Benefits

Group Insurance Benefits
RRSP Benefits

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