Customer Service Representative – Call Centre

Employment Information

  • Post ID: 563716353
  • Open Date: July 10, 2024
  • Close Date: September 12, 2024
  • Organization: TRIMARK PEOPLE SOLUTIONS INCORPORATED
  • Sector: Sales & Customer Service
  • Business Location:Edmonton, Alberta, Canada
  • Views 0
0 Applications

Job Details

  • Experience: 1 year - 2 years
  • Job Vacancies: 2
  • Compensation: $19.00 to $23.00 per hour (To be negotiated) / 40 hours per week
  • Anticipated Start Date: As soon as possible
  • Education: High school graduation certificate

Job Description

Tasks

  • Answer written and oral inquiries
  • Address customers’ complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive and log complaints
  • Answer clients’ inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Supervision

  • Customer service clerk

Transportation/travel information

  • Own transportation

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Life insurance
  • Registered Retirement Savings Plan (RRSP)

Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available