Call Centre Agent – Technical Support

Employment Information

  • Post ID: 658891813
  • Open Date: June 21, 2022
  • Close Date: August 4, 2022
  • Organization: Recrute Action Inc.
  • Sector: Sales & Customer Service
  • Business Location:Edmonton, Alberta, Canada
  • Views 2
0 Applications
Job Details
  • Experience: 1 month - 7 months
  • Job Vacancies: 5
  • Compensation: $19.00 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to wboukhelifa@recruteaction.ca
  • Education: Other trades certificate or diploma
Job Description
Job Duties and Tasks:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Work Setting
Telecommunications industry

Own Tools/Equipment
Computer
Internet access

Transportation/Travel Information
Travel expenses not paid by employer

Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Tight deadlines

Work Location Information
Relocation costs not covered by employer

Computer and Technology Knowledge
MS Windows
Internet
Extranet
Servers
MS Office
Desktop applications

Personal Suitability
Initiative
Effective interpersonal skills
Accurate
Team player
Excellent oral communication
Client focus
Organized

Financial benefits
Bonus

Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Are you available for shift or on-call work?
Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
Do you have education in this field of employment?

Student status
Part time enrollment
Employee Benefits Package
Benefits Financial benefits Bonus
en English
X