Service Agent, Guests – Hotel

Employment Information

  • Post ID: 941437591
  • Open Date: June 17, 2022
  • Close Date: August 8, 2022
  • Organization: P & P Park Hotels Inc.
  • Sector: Hospitality & Tourism
  • Business Location:11 Portage Lane Sherwood Park , Sherwood Park, Alberta T8H 2R7
  • Views 4
0 Applications
Job Details
  • Experience: 7 months - 1 year
  • Job Vacancies: 2
  • Compensation: $16.70 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to parkhotels12022019@gmail.com
  • Education: High school graduation certificate
Job Description
Job Duties and Tasks:
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests’ departures, calculate charges and receive payments
Investigate and resolve complaints and claims
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Handle wake-up calls
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies, reservations and room assignments
Business Equipment and Computer Applications
Internet

Work Setting
Hotel, motel, resort

Security and Safety
Bondable

Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Standing for extended periods

Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized
en English
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