Guest Services Agent – Hotel

Employment Information

  • Post ID: 848085794
  • Open Date: January 14, 2022
  • Close Date: April 1, 2022
  • Organization: Summit Resort MPM o/a Blackcomb Springs Suites
  • Sector: Hospitality & Tourism
  • Business Location:4899 Painted Cliff Road, Whistler, British Columbia V8E 1E2
  • Views 4
0 Applications
Job Details
  • Experience: Not mandatory
  • Job Vacancies: 2
  • Compensation: $20.50 to $21.25 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: High school graduation certificate
Job Description
Job Duties and Tasks:
Take, cancel and change room reservations
Register arriving guests and assign rooms
Provide information on hotel facilities and services
Process group arrivals and departures
Process guests’ departures, calculate charges and receive payments
Perform light housekeeping and cleaning duties
Investigate and resolve complaints and claims
Exchange foreign currency
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Clerical duties (i.e. faxing, filing, photocopying)
Provide general information about points of interest in the area
Follow emergency and safety procedures
Handle wake-up calls
Provide customer service
Assist clients/guests with special needs
Maintain an inventory of vacancies, reservations and room assignments
Business Equipment and Computer Applications
Word processing software
Spreadsheet
Opera
Multi-line switchboard
Internet
Database software
Central reservation system (CRS)
Computerized bookkeeping system

Work Setting
Hotel, motel, resort

Security and Safety
Criminal record check

Transportation/Travel Information
Own transportation
Travel expenses paid by employer
Public transportation is available

Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Standing for extended periods

Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized
Employee Benefits Package
Medical Benefits
Dental Benefits
Group Insurance Benefits
Life Insurance Benefits
Vision Care Benefits
Other Benefits
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