Customer Service Representative – Call Centre

Employment Information

  • Post ID: 574319230
  • Open Date: October 1, 2021
  • Close Date: December 7, 2021
  • Organization: Rogers Communications Canada Inc
  • Sector: Sales & Customer Service
  • Business Location:Moncton, New Brunswick, Canada
  • Views 5
0 Applications
Job Details
  • Experience: 1 year - 2 years
  • Job Vacancies: 15
  • Compensation: $18.64 to $19.64 per hour
  • Anticipated Start Date: October 19, 2021
  • Education: High school graduation certificate
Job Description
Job Duties and Tasks:

Apress customers’ complaints or concerns;
Access and process information;
Sell merchandise;
Receive payments;
Maintain records and statistics;
Explain the type and cost of services offered;
Arrange for billing for services;
Arrange for refunds and credits;
Answer inquiries and provide information to customers;
Receive and log complaints

Business Equipment and Computer Applications

MS Windows
MS Word
Internet
MS Outlook

Apitional Skills

Professionalism in customer service

Work Setting

Telecommunications company

Security and Safety

Criminal record check

Own Tools/Equipment

Internet access

Work Conditions and Physical Capabilities

Fast-paced environment
Repetitive tasks
Attention to detail

Work Location Information

Urban area

Personal Suitability

Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Client focus
Reliability
Organized
Punctuality
Adaptability

Workplace information

Remote work available

Benefits

Medical Benefits
Disability Benefits
Dental Benefits
Life Insurance Benefits
Pension Plan Benefits
RRSP Benefits
Vision Care Benefits
Other Benefits

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