Customer Service Representative – Call Centre

Employment Information

  • Post ID: 676123488
  • Open Date: January 14, 2022
  • Close Date: March 22, 2022
  • Organization: Rogers Communications Canada Inc
  • Sector: Sales & Customer Service
  • Business Location:Moncton, New Brunswick, Canada
  • Views 3
0 Applications
Job Details
  • Experience: 1 year - 2 years
  • Job Vacancies: 15
  • Compensation: $17.64 to $19.64 per hour
  • Anticipated Start Date: February 8, 2022
  • Education: High school graduation certificate
Job Description
Job Duties and Tasks:
Address customers’ complaints or concerns
Access and process information
Sell merchandise
Receive payments
Maintain records and statistics
Explain the type and cost of services offered
Arrange for billing for services
Arrange for refunds and credits
Answer inquiries and provide information to customers
Receive and log complaints
Business Equipment and Computer Applications
MS Windows
MS Word
Internet
MS Outlook

Additional Skills
Professionalism in customer service

Work Setting
Telecommunications company

Security and Safety
Criminal record check

Own Tools/Equipment
Internet access

Work Conditions and Physical Capabilities
Fast-paced environment
Repetitive tasks
Attention to detail

Work Location Information
Urban area
Relocation costs not covered by employer

Personal Suitability
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Client focus
Reliability
Organized
Punctuality
Adaptability
Goal-oriented
Employee Benefits Package
Medical Benefits
Disability Benefits
Dental Benefits
Life Insurance Benefits
Pension Plan Benefits
RRSP Benefits
Vision Care Benefits
Other Benefits
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