Call Centre Agent – Technical Support

Employment Information

  • Post ID: 124864346
  • Open Date: January 24, 2023
  • Close Date: April 17, 2023
  • Organization: Recrute Action Inc.
  • Sector: Sales & Customer Service
  • Business Location:Saint John, New Brunswick, Canada
  • Views 1
0 Applications

Job Details

  • Experience: 1 year - 2 years
  • Job Vacancies: 1
  • Compensation: $17.50 per hour
  • Anticipated Start Date: Starts as soon as 2023-01-13
  • Apply by: email to [email protected]
  • Education: High school graduation certificate

Job Description

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Address customers’ complaints or concerns
  • Access and process information
  • Answer inquiries and provide information to customers
  • Perform general office duties

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Judgement
  • Team player
  • Flexibility
  • Reliability
  • Punctuality

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
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