Guest Services Agent – Hotel

Employment Information

  • Post ID: 608981288
  • Open Date: October 1, 2021
  • Close Date: December 19, 2021
  • Organization: Inn On The Lake
  • Sector: Hospitality & Tourism
  • Business Location:Fall River, Nova Scotia, Canada
  • Views 4
0 Applications
Job Details
  • Experience: 1 year - 2 years
  • Job Vacancies: 2
  • Compensation: $14.00 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to snelson@innonthelake.com or by mail
  • Education: College certificate or diploma under 1 year
Job Description
Job Duties and Tasks:

Take, cancel and change room reservations;
Register arriving guests and assign rooms;
Provide information on hotel facilities and services;
Process group arrivals and departures;
Process guests’ departures, calculate charges and receive payments;
Exchange foreign currency;
Balance cash and complete balance sheets, cash reports and related forms;
Answer telephone and relay telephone calls and messages;
Clerical duties (i.e. faxing, filing, photocopying);
Provide general information about points of interest in the area;
Follow emergency and safety procedures;
Handle wake-up calls;
Provide customer service;
Assist clients/guests with special needs

Customer Sales and Service Agent Specific Skills

Work with minimal supervision

Business Equipment and Computer Applications

Word processing software
Spreadsheet
Multi-line switchboard
Internet
Database software
Central reservation system (CRS)
Computerized bookkeeping system

Work Setting

Hospitality industry
Hotel, motel, resort

Security and Safety

Bondable

Transportation/Travel Information

Own transportation
Public transportation is not available

Work Conditions and Physical Capabilities

Fast-paced environment
Work under pressure
Attention to detail

Work Location Information

Urban area

Personal Suitability

Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus
Dependability
Judgement
Reliability
Organized

Benefits

Medical Benefits
Dental Benefits
Vision Care Benefits

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