Employment Information
- Post ID: 178578060
- Open Date: May 25, 2023
- Close Date: August 16, 2023
- Organization: Smartworld Infotech solutions inc.
- Sector: Information Technology
- Business Location:Brampton, Ontario, Canada
- Views 1
Job Details
- Experience: 7 months - 1 year
- Job Vacancies: 1
- Compensation: $30.00 per hour 35 hours per week
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected]
- Education: College certificate or diploma more than 2 years
Job Description
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
