User Support Technician

Employment Information

  • Post ID: 412569790
  • Open Date: November 23, 2022
  • Close Date: February 3, 2023
  • Organization: Control 'R' Solutions Inc.
  • Sector: Information Technology
  • Business Location:Georgetown, Ontario, Canada
  • Views 2
0 Applications

Job Details

  • Experience: Not mandatory
  • Job Vacancies: 1
  • Compensation: $27.50 to $31.50 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: College certificate or diploma from 1 to 2 years

Job Description

Job Duties and Tasks:

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player

Benefits

Financial benefits

  • Mileage paid

Long term benefits

  • Other benefits
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