User Support Technician

Employment Information

  • Post ID: 332246497
  • Open Date: June 11, 2024
  • Close Date: September 4, 2024
  • Organization: Pi-squared Consulting
  • Sector: Information Technology
  • Business Location:6200 Dixie Rd, Mississauga, Ontario L5T 2E1
  • Views 5
0 Applications

Job Details

  • Experience: 7 months - 1 year
  • Job Vacancies: 1
  • Compensation: $32.00 per hour / 35 hours per week
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: College certificate or diploma from 1 to 2 years

Job Description

Tasks

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 1 to 2 people

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Repetitive tasks
  • Attention to detail
  • Sitting

Own tools/equipment

  • Computer
  • Printer
  • Internet access
  • Cellular phone

Personal suitability

  • Accurate
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Team player