User Support Technician

Employment Information

  • Post ID: 598524074
  • Open Date: January 13, 2022
  • Close Date: March 30, 2022
  • Organization: TeK Klinik
  • Sector: Information Technology
  • Business Location:1011 Upper Middle Road East, Oakville, Ontario L6H 4L2
  • Views 5
0 Applications
Job Details
  • Experience: 1 year - 2 years
  • Job Vacancies: 2
  • Compensation: $30.50 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: College certificate or diploma more than 2 years
Job Description
Job Duties and Tasks:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide business systems, network and Internet support to users in response to identified difficulties
Work Setting
Telecommunications industry
Computer hardware or software retailer/wholesaler

Computer and Technology Knowledge
Word processing software
Visual Basic
MS Windows
Device drivers
Networking software
Networking hardware
Networking security
Security software
Presentation software
MS Office
Wireless networks
Multimedia software

Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Repetitive tasks
Attention to detail
Tight deadlines

Ability to Supervise
1 to 2 people

Personal Suitability
Effective interpersonal skills
Excellent oral communication
Client focus
en English