User Support Technician

Employment Information

  • Post ID: 552902645
  • Open Date: January 26, 2023
  • Close Date: April 12, 2023
  • Organization: Lion Building Group
  • Sector: Information Technology
  • Business Location:St. Catharines, Ontario, Canada
  • Views 1
0 Applications

Job Details

  • Experience: 1 year - 2 years
  • Job Vacancies: 1
  • Compensation: $28.10 per hour
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: College certificate or diploma more than 2 years

Job Description

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail

Personal suitability

  • Accurate
  • Client focus
  • Initiative
  • Judgement
  • Organized
  • Team player
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