Guest Service Agent

Employment Information

  • Post ID: 547609595
  • Open Date: June 12, 2024
  • Close Date: August 9, 2024
  • Organization: Mount Norquay
  • Sector: Hospitality & Tourism
  • Business Location:#2 Norquay Road, Banff, Alberta T1L 1B4
  • Views 5
0 Applications

Job Details

  • Experience: Not mandatory
  • Job Vacancies: 1
  • Compensation: $17.00 per hour / 30 to 40 hours per week
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: High school graduation certificate

Job Description

Tasks

  • Investigate complaints and claims
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Provide general information about points of interest in the area
  • Balance cash and complete balance sheets, cash reports and related forms
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Resourcefulness