Employment Information
- Post ID: 400697281
- Open Date: November 20, 2024
- Close Date: January 6, 2025
- Organization: F12.net
- Sector: Information Technology
- Business Location:3110 – 14 Avenue NE, Calgary, Alberta T2A 6J4
- Total Views: 202
- Duration: 1 calendar days (2 business days)
- Last Updated: 1 day ago
- Job URL: https://newpeople.ca/jobs/alberta/calgary/400697281/help-desk-technician/
Job Details
- Experience: 2 years - 3 years
- Job Vacancies: 2
- Compensation: $29.55 to $30.55 per hour (To be negotiated) / 30 to 44 hours per week
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected], by mail
- Education: College certificate or diploma from 1 to 2 years
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan
Other benefits
- Learning/training paid by employer
- Paid time off (volunteering or personal days)