Employment Information
- Post ID: 137189433
- Open Date: September 4, 2024
- Close Date: October 30, 2024
- Organization: Epic IT Security Ltd.
- Sector: Information Technology
- Business Location:1762 34 Avenue NW, Edmonton, Alberta T6T 1B1
- Total Views: 221
- Duration: 17 calendar days (13 business days)
- Last Updated: 3 weeks ago
- Job URL: https://newpeople.ca/jobs/alberta/edmonton/137189433/help-desk-technician/
Job Details
- Experience: 1 year - 2 years
- Job Vacancies: 1
- Compensation: $30.00 per hour / 35 hours per week
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected]
- Education: College certificate or diploma from 1 to 2 years
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- May work in a team with shared supervisory responsibilities
- May perform a variety of office management and clerical duties
Experience and specialization
Computer and technology knowledge
- Networking security
- Internet
- Desktop applications
- Security software
- MS Office
- MS Windows
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Personal suitability
- Accurate
- Client focus
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management