Employment Information
- Post ID: 376525068
- Open Date: March 5, 2025
- Close Date: May 18, 2025
- Organization: HQ INDUSTRIES
- Sector: Information Technology
- Business Location:8117 Davies Road, Edmonton, Alberta T6E 4N1
- Total Views: 201
- Duration: 0 calendar days (1 business days)
- Last Updated: 11 hours ago
- Job URL: https://newpeople.ca/jobs/alberta/edmonton/376525068/user-support-technician/
Job Details
- Experience: 2 years - 3 years
- Job Vacancies: 1
- Compensation: $39.00 to $40.00 per hour (To be negotiated) / 40 hours per week
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected]
- Education: College certificate or diploma from 1 to 2 years
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
Experience and specialization
Computer and technology knowledge
- Device drivers
- Intranet
- Internet
- Desktop applications
- File management software
- Programming software
- Database software
- .NET
- MS Office
- MS Windows
- Wireless networks
Additional information
Personal suitability
- Accurate
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Benefits
Health benefits
- Dental plan
- Health care plan