Guest Service Agent

Employment Information

  • Post ID: 323817958
  • Open Date: May 2, 2024
  • Close Date: June 21, 2024
  • Organization: Rocky Mountain House Best Western
  • Sector: Hospitality & Tourism
  • Business Location:4407 41st Avenue, Rocky Mountain House, Alberta T4T 1A5
  • Views 4
0 Applications

Job Details

  • Experience: Not mandatory
  • Job Vacancies: 2
  • Compensation: $17.00 per hour / 30 to 40 hours per week
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: High school graduation certificate

Job Description

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests’ departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Overtime required
  • Standing for extended periods
  • Work under pressure

Personal suitability

  • Client focus
  • Dependability
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Benefits

Health benefits

  • Dental plan
  • Health care plan