Technical Support Specialist – Information Technology (It)

Employment Information

  • Post ID: 265419871
  • Open Date: November 6, 2024
  • Close Date: January 25, 2025
  • Organization: NPC/Sandman Hotel Group
  • Sector: Information Technology
  • Business Location:310 - 1755 West Broadway , Vancouver, British Columbia V6J 4S5
  • Total Views: 220
  • Duration: 17 calendar days (13 business days)
  • Last Updated: 2 weeks ago
  • Job URL: https://newpeople.ca/jobs/british-columbia/vancouver/265419871/technical-support-specialist-information-technology-it/
0 Applications

Job Details

  • Experience: Not mandatory
  • Job Vacancies: 2
  • Compensation: $66,950 annually / 40 hours per week
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: College certificate or diploma more than 2 years

Job Description

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Experience and specialization

Computer and technology knowledge

  • Networking software
  • Servers
  • Desktop applications
  • Database software
  • MS Office
  • SQL

Additional information

Transportation/travel information

  • Public transportation is available

Personal suitability

  • Accurate
  • Client focus
  • Organized
  • Team player

Benefits

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits

  • Group insurance benefits
  • Life insurance

Other benefits

  • Other benefits