Employment Information
- Post ID: 598955739
- Open Date: December 20, 2024
- Close Date: March 12, 2025
- Organization: BUSY BEE MACHINE TOOLS
- Sector: Sales & Customer Service
- Business Location:130 Great Gulf Drive, Concord, Ontario L4K 5W1
- Total Views: 202
- Duration: 1 calendar days (1 business days)
- Last Updated: 2 days ago
- Job URL: https://newpeople.ca/jobs/ontario/concord/598955739/customer-service-representative-call-centre/
Job Details
- Experience: 1 year - 2 years
- Job Vacancies: 1
- Compensation: $20.00 per hour / 40 hours per week
- Anticipated Start Date: : 2024-12-16
- Apply by: email to [email protected]
- Education: High school graduation certificate
Job Description
Tasks
- Develop communication strategies
- Produce informational materials to increase awareness of services available
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Answer clients’ inquiries and provide information
- Consult with clients after sale to provide ongoing support
Experience and specialization
Computer and technology knowledge
- Enterprise resource planning (ERP) software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Google Drive
- Zendesk
- Electronic mail
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Team building opportunities
- Parking available