User Support Technician

Employment Information

  • Post ID: 792474594
  • Open Date: December 6, 2024
  • Close Date: February 18, 2025
  • Organization: RV Design & Consultancy Ltd.
  • Sector: Information Technology
  • Business Location:Concord, Ontario, Canada
  • Total Views: 222
  • Duration: 17 calendar days (12 business days)
  • Last Updated: 2 weeks ago
  • Job URL: https://newpeople.ca/jobs/ontario/concord/792474594/user-support-technician/
0 Applications

Job Details

  • Experience: 1 year - 2 years
  • Job Vacancies: 1
  • Compensation: $30.00 per hour / 40 hours per week
  • Anticipated Start Date: As soon as possible
  • Apply by: email to [email protected]
  • Education: College certificate or diploma from 1 to 2 years

Job Description

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision

  • No supervision responsibility

Experience and specialization

Computer and technology knowledge

  • 3D graphic software
  • Web service design
  • Software development
  • Computer-aided design (CAD)

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Sitting

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Ability to multitask
  • Time management
  • Honesty
  • Integrity

Benefits

Financial benefits

  • Bonus

Other benefits

  • Parking available
  • Wellness program