Employment Information
- Post ID: 621386888
- Open Date: November 25, 2024
- Close Date: January 27, 2025
- Organization: GLOBAL INFOTECH SERVICES
- Sector: Information Technology
- Business Location:Mississauga, Ontario, Canada
- Total Views: 201
- Duration: 0 calendar days (1 business days)
- Last Updated: 2 hours ago
- Job URL: https://newpeople.ca/jobs/ontario/mississauga/621386888/user-support-technician/
Job Details
- Experience: 1 year - 2 years
- Job Vacancies: 1
- Compensation: $34.07 per hour / 35 to 40 hours per week
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected]
- Education: College certificate or diploma from 1 to 2 years
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Extranet
- Intranet
- Servers
- Desktop applications
- File management software
- Security software
- Communication software
- MS Office
- MS Windows
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Initiative
- Organized
- Ability to multitask
- Time management