Employment Information
- Post ID: 887300024
- Open Date: October 5, 2024
- Close Date: November 28, 2024
- Organization: FIL Delivery Inc.
- Sector: Sales & Customer Service
- Business Location:Mississauga, Ontario, Canada
- Total Views: 200
- Duration: 0 calendar days (0 business days)
- Last Updated: 2 hours ago
- Job URL: https://newpeople.ca/jobs/ontario/mississauga/887300024/contact-centre-agent-customer-service/
Job Details
- Experience: 2 years - 3 years
- Job Vacancies: 1
- Compensation: $60,000 annually / 80 hours per 2 weeks
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected]
- Education: High school graduation certificate
Job Description
Tasks
- Supervise staff
- Train staff
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Answer clients’ inquiries and provide information
- Resolve product and service related problems
- Delegate work to office support staff
- Perform data entry
- Follow-up on issues with work orders
Experience and specialization
Documentation knowledge
- Bill of lading
Type of experience
- Call centre
Area of specialization
- Communications
- Brand management
- Product
Specialization/experience (business sales and services)
- Distribution
Additional information
Transportation/travel information
- Own transportation
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- Collaborative
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Life insurance
Long term benefits
- Long-term care insurance
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Team building opportunities
- Travel insurance