Employment Information
- Post ID: 773160176
- Open Date: November 18, 2024
- Close Date: January 19, 2025
- Organization: Dodds Garage Doors Systems Inc
- Sector: Sales & Customer Service
- Business Location:North York, Ontario, Canada
- Total Views: 205
- Duration: 5 calendar days (5 business days)
- Last Updated: 5 days ago
- Job URL: https://newpeople.ca/jobs/ontario/north-york/773160176/customer-service-representative-call-centre/
Job Details
- Experience: Not mandatory
- Job Vacancies: 1
- Compensation: $50,000 to $55,000 annually (To be negotiated) / 40 hours per week
- Anticipated Start Date: As soon as possible
- Education: High school graduation certificate
Job Description
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients’ inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Schedule and confirm appointments
- Answer electronic enquiries
- Contact potential customers by phone
- Manage the coordination and overall integration of technical activities in architecture or engineering projects
Supervision
- Customer service clerk
Experience and specialization
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
Personal suitability
- Client focus
- Excellent oral communication
- Organized
- Reliability
- Ability to multitask
- Dependability
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Bonus
Other benefits
- Free parking available
- Parking available