Employment Information
- Post ID: 644113015
- Open Date: June 17, 2024
- Close Date: September 7, 2024
- Organization: Zirkel Technologies Inc.
- Sector: Information Technology
- Business Location:Oakville, Ontario, Canada
- Views 7
Job Details
- Experience: 1 year - 2 years
- Job Vacancies: 1
- Compensation: $29.00 per hour / 35 hours per week
- Anticipated Start Date: As soon as possible
- Education: College certificate or diploma more than 2 years
Job Description
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Supervision
- 5-10 people
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
Own tools/equipment
- Computer
- Internet access
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management