Employment Information
- Post ID: 780965167
- Open Date: May 29, 2025
- Close Date: July 27, 2025
- Organization: Fairfield Inn & Suites, Sault Ste. Marie
- Sector: Hospitality & Tourism
- Business Location:633 Chemin Great Northern Road, Sault Ste. Marie, Ontario P6B 5A1
- Total Views: 212
- Duration: 5 calendar days (4 business days)
- Last Updated: 6 days ago
- Job URL: https://newpeople.ca/jobs/ontario/sault-ste-marie/780965167/guest-service-supervisor-hotel/
Job Details
- Experience: 2 years - 3 years
- Job Vacancies: 1
- Compensation: $21.50 per hour / 40 to 48 hours per week
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected]
- Education: College certificate or diploma more than 2 years
Job Description
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests’ departures, calculate charges and receive payments
- Answer telephone and relay telephone calls and messages
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide customer service
- Maintain an inventory of vacancies, reservations and room assignments
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- MS Outlook
- MS Windows
- Lightspeed
Credentials
Certificates, licences, memberships, and courses
- Front Desk Agent Certification
Benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)