Employment Information
- Post ID: 211634940
- Open Date: September 9, 2024
- Close Date: November 25, 2024
- Organization: waltel solutions inc.
- Sector: Information Technology
- Business Location:Thornhill, Ontario, Canada
- Total Views: 216
- Duration: 12 calendar days (10 business days)
- Last Updated: 2 weeks ago
- Job URL: https://newpeople.ca/jobs/ontario/thornhill/211634940/user-support-technician/
Job Details
- Experience: 7 months - 1 year
- Job Vacancies: 1
- Compensation: $30.00 to $33.00 per hour (To be negotiated) / 30 to 44 hours per week
- Anticipated Start Date: As soon as possible
- Apply by: email to [email protected], by mail
- Education: College certificate or diploma under 1 year
Job Description
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- Internet
- MS Windows
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty